Privacy Policy.

Information we collect

• Account details — name, email, phone number, and delivery addresses
• Order history — items purchased, payment status, and delivery preferences
• Payment data — processed securely via Razorpay; we do not store full card numbers
• Communications — messages sent through contact forms, email, or phone support
• Technical data — IP address, browser type, and cookies for site functionality and analytics

How we use your information

• Process and deliver your grocery orders
• Send order confirmations, delivery updates, and service notifications
• Improve our product range, website, and customer experience
• Respond to support requests and resolve disputes
• Comply with applicable laws and prevent fraud

Sharing of information

We do not sell your personal data. We share information only with trusted partners necessary to operate our service — payment processors (Razorpay), delivery partners, and SMS/email providers — under strict confidentiality agreements. We may disclose information if required by law or to protect our rights and customers' safety.

Data security

We use industry-standard encryption (HTTPS) for all data transmitted through our website. Access to customer databases is restricted to authorized personnel. While we take reasonable measures to protect your data, no online system is 100% secure — we encourage strong passwords and prompt reporting of suspicious activity.

Cookies

Our site uses essential cookies for cart, login, and checkout functionality. We may use analytics cookies to understand how visitors use the site. You can control cookies through your browser settings; disabling essential cookies may limit site features.

Your rights

• Access and update your account information via My Account
• Request deletion of your account by emailing orders@avikagrocery.com
• Opt out of promotional emails using the unsubscribe link in any marketing message
• Raise privacy concerns with our team at orders@avikagrocery.com

Children's privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have collected such data, contact us to have it removed.

Updates to this policy

We may update this Privacy Policy from time to time. The "last updated" date at the bottom of this page will reflect changes. Continued use of our services after updates constitutes acceptance of the revised policy.