Support

We're here when you need us.

Order issues, product questions, feedback, or bulk enquiries — our Dwarka team responds quickly and treats every customer like a neighbor.

Call us

+91-7090601025 — orders, delivery updates, and urgent issues. 7 AM – 10 PM, all days.

Email us

orders@avikagrocery.com — we reply within a few hours on business days.

Self-service

Check FAQs for quick answers on delivery, payments, returns, and account setup.

Store hours

Visit us at Eros Metro Mall, Dwarka Sector-14 — 7:00 AM to 10:00 PM, all days.

What we can help with

Order status, modifications, and cancellations
Delivery delays, wrong addresses, or missed slots
Damaged, missing, or incorrect items — returns & refunds
Product availability, recommendations, and substitutions
Account, login, and payment issues
Bulk orders, society deliveries, and corporate accounts
Feedback and suggestions — we read every message

Before you contact us

Have your order ID ready (from SMS, email, or My Account). For quality issues, take clear photos within 48 hours of delivery. This helps us resolve your case in one conversation.

Check Delivery Info for slot times and charges
Read Returns & Refunds for damaged or wrong items
Browse FAQs for common questions

Response times

Phone — immediate during working hours
Email & contact form — within 4 hours (9 AM – 8 PM)
Return requests — reviewed within 24 hours
Refund processing — 5–7 business days after approval

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