Hassle-free returns.

What you can return

• Damaged, crushed, or leaking packaged goods
• Wrong item or quantity delivered
• Expired or near-expiry products (where shelf life was misrepresented)
• Poor quality fresh produce — bruised, rotten, or clearly below standard
• Missing items from your order

What we cannot accept

• Opened or partially consumed perishables (unless quality issue is proven with photos)
• Items returned after 48 hours of delivery without prior intimation
• Products bought on final clearance unless defective
• Personal care and baby products once the seal is broken (as per hygiene norms)

How to request a return

Contact us within 48 hours of delivery with your order ID, item name, and clear photos of the issue. Call +91-7090601025, email orders@avikagrocery.com, or use our contact form with subject line "Return Request".

Our support team will verify your claim. For valid cases, we arrange a pickup or replacement delivery at no cost. You do not need to return opened perishables — disposal photos are sufficient.

Refund timeline

• UPI / Card / Net Banking — 5–7 business days after approval (bank processing may vary)
• Cash on Delivery orders — refund via UPI or store credit within 48 hours
• Store credit — applied instantly to your account for future orders
• Partial refunds — for single items in a multi-item order, proportional to item value

Replacements vs refunds

Where stock is available, we prefer sending a free replacement at your preferred slot. If you'd rather have a refund, or the item is out of stock, we'll process a full refund for the affected line items including any delivery charge if the entire order was unusable.