Refund Policy.

When refunds apply

• Order cancelled by us due to stock unavailability or pricing error
• Customer cancellation within 15 minutes of order placement (full refund)
• Approved return for damaged, wrong, expired, or missing items
• Delivery failure attributable to us after multiple rescheduling attempts
• Duplicate payment or technical payment error verified by our team

When refunds do not apply

• Change of mind after order is packed or dispatched
• Perishable items without a valid quality complaint within 48 hours
• Opened personal care or baby products (hygiene policy)
• Promotional or clearance items marked as non-refundable (unless defective)

Refund methods

Refunds are issued to the original payment method wherever possible. For Cash on Delivery orders, we refund via UPI to your registered number or as store credit in your account.

• UPI / Cards / Net Banking — 5–7 business days (bank-dependent)
• Wallets — 3–5 business days
• Store credit — instant, usable on your next order
• Partial refunds — calculated per affected item, not the full cart unless entire order is cancelled

How to request a refund

Email orders@avikagrocery.com or call +91-7090601025 with your order ID, reason, and supporting photos where applicable. Approved refunds are initiated within 24 hours of approval; bank processing times vary.

Failed or disputed payments

If your account was debited but the order was not confirmed, the amount is typically auto-reversed by your bank within 5–7 days. If not, share your transaction reference with us and we'll coordinate with Razorpay to resolve it.

Contact

For refund status or disputes, reach our team at orders@avikagrocery.com or +91-7090601025, 7:00 AM – 10:00 PM, all days. We aim to resolve all refund queries within 3 business days.