Terms of Service.

About us

This website is operated by AVIKA DEPARTMENTAL PRIVATE LIMITED, registered in New Delhi (CIN: U47110DL2020PTC123456), with our store at TF-11B, 3rd Floor, Eros Metro Mall, Dwarka Sector-14, New Delhi-110078.

Use of the website

• You must be 18 years or older, or have parental consent, to place orders
• Account credentials are your responsibility — notify us immediately of unauthorized use
• You agree not to misuse the site, attempt unauthorized access, or place fraudulent orders
• Product images are representative; actual items may vary slightly in appearance

Orders & pricing

• All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise
• We reserve the right to correct pricing errors and cancel affected orders with a full refund
• Order confirmation is subject to product availability — we'll notify you of substitutions or cancellations
• We may limit quantities on high-demand or promotional items

Payment

Online payments are processed through Razorpay. By paying, you authorize us to charge your selected payment method for the order total shown at checkout. Failed payments will cancel the order automatically.

Delivery

Delivery terms, charges, and service areas are described on our Delivery Info page. We are not liable for delays caused by weather, traffic, or events beyond our reasonable control, but we will keep you informed and work to resolve issues promptly.

Returns & refunds

Returns and refunds are governed by our Returns & Refunds and Refund Policy pages. Nothing in these Terms limits your rights under applicable consumer protection laws.

Limitation of liability

To the fullest extent permitted by law, AVIKA DEPARTMENTAL PRIVATE LIMITED is not liable for indirect, incidental, or consequential damages arising from use of our website or services. Our total liability for any claim related to an order is limited to the amount you paid for that order.

Governing law

These Terms are governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of courts in New Delhi. For concerns, contact orders@avikagrocery.com before pursuing formal dispute resolution.